GetFugu Faqs

What is an ARL?
ARL stands for Augmented Reality Link, which is an image file on our servers. Our computers compare the photo you have taken with your mobile device with our ARL’s to return search results.

What can I take a picture of with my phone using this app?
Any image or logo as it appears on objects like packaging, posters, baseball cards, greeting cards, cups, billboards, screens, cd covers, soda cans or similar items.

How do I use the cameras functionality?
Click on the center of the camera lens to activate the functionality.
Hold the phone steady and click on the camera icon at the bottom center of the screen.
Remember to hit “use” to trigger the phone's search function.

Why isn’t the logo/image I am using coming up?
Your hand was not steady enough for the phone to properly capture a clear image.
Not enough of the image was captured, so pull back and get the entire image to fit in phone's screen.
The image you are trying to access has not yet made into our database.

What is a VRL?
VRL stands for Voice Recognition Link. It is the word or phrase you speak into the phone to perform a search.

Why isn’t what I am saying working?
You may need to speak more slowly, annunciate and say it more phonetically.
Also, remember to first press on the “click and speak” portion of the microphone, speak into the phone's microphone and then click on the area “click here when finished.”

Why is it so slow?
Our application is maximized for speed and efficiency; however we can’t control the quality of your network or phone. Check to make sure you have downloaded the latest version of GetFugu on your device and try it again.

How much does the application cost?
We do not charge for the application so you should be able to find it free at most app stores.

Where can I download the application?
Where you are able to download the application is dependent on the platform you are on. For the iPhone please find us at the iTunes store, for Blackberry please download here.

What platforms are you available on?
At this time we are available on the iPhone, Google Android and Blackberry phones.

What platforms do you expect to be on?
In the coming quarter we expect to be on the BREW (Dec, 2009), J2ME (Dec, 2009), Windows Mobile (Jan, 2010), Symbian (Feb, 2010) and Palm (Feb, 2010).